Hire me for one role or let me cover the gaps between several. Everything below is work I've already done at production scale, not work I'd like to try someday.
Full ownership of your brand's social presence: strategy, content rhythm, community engagement, and analytics. I grew Exodus' X following 29% and Discord 44%, organically, by treating followers like people instead of metrics.
See it in actionI build support operations that scale without losing warmth: SOPs, escalation frameworks, QA, and KPI reporting. Led a team of nine across eight platforms and cut onboarding time 25% with playbooks that outlived me.
See it in actionOnboarding, retention, and growth for the customers you already won. I converted 250+ clients at $300 to $7,000 each at a startup clinic and kept satisfaction at 97 to 98% across 5.9K+ customers at Binance. Retention is a relationship, and I keep them.
See it in actionI build AI systems that earn their keep: triage pipelines, automated reporting, and workflow assistants using Claude and LLM tooling. Shipped in production at Exodus, where my build returned 10 hours of team capacity weekly. Your team keeps the judgment calls; the AI takes the sorting.
See it in actionOne voice across every surface your customers touch, from tweets to app store replies to the way support signs off. I held brand coherence across eight platforms at Exodus and rebuilt two hospitality reputations to 4.8 and 4.9 stars the honest way: by fixing what the reviews complained about.
See it in actionFinding the people whose success feeds yours, and building the terms that keep both sides happy. My vendor network at Hotel Holistika scaled revenue 17% in three months. Partnerships work when someone owns the relationship after the handshake. That someone is me.
See it in actionCan't open a full-time seat yet? That's exactly what the other three are for. Start small, scale when the results show up.
A full-time seat in social, support, success, or partnerships. Remote-native, Pacific time zone, and used to async teams spread across the world.
Ten to twenty hours a week owning one function: your social presence, your support quality, or your client retention. Senior output without the senior headcount.
A scoped engagement with a finish line: an AI triage system, a support SOP library, a community launch, or a partnership program. Priced by the outcome, not the hour.
A strategy session or audit when you need a second brain: a support teardown, a social channel review, or an honest read on where AI fits your business.
Before any plan, I learn how your world actually runs, what your people deal with, and where the friction really lives. Most fixes are hiding in plain sight.
SOPs, workflows, and frameworks that hold up after I'm gone. The goal is to make good outcomes repeatable, not to make you dependent on me.
Automation handles the routine so your team handles what matters: de-escalations, culture, and relationships. AI amplifies people, it doesn't replace them.
No jargon, no hype, no dodging hard truths. You'll always know where things stand and what I'd do next.
That's normal, and it's a good first conversation. Tell me what's slow, leaky, or stuck in your business and I'll tell you which of these actually fixes it.
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